Shipping Policy
Shipping Policy
Last updated: 08/03/2026
Thank you for shopping with RYNOVA! Below you'll find all the details about how we process and ship your orders.
1. Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
2. Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| Domestic (within the US) | [Insert domestic delivery time, e.g., 1-2 business days] |
| International | 7–12 business days |
Please note that delivery times are estimates and begin counting from the date your order is dispatched, not the date it was placed. Actual delivery times may vary due to factors outside our control, such as customs processing, carrier delays, weather conditions, or high-demand periods (e.g., holidays).
3. Shipping Rates
- Free shipping on all orders.
4. Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's journey to your door. Please allow 24–48 hours for tracking information to update after you receive your confirmation email.
5. Customs, Duties, and Taxes (International Orders)
For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country's customs office. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We recommend checking with your local customs office for more information before placing an order.
6. Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please:
- Check your tracking information for updates.
- Confirm your shipping address was entered correctly at checkout.
- Allow a few extra days, as carrier delays can occasionally occur.
If you still haven't received your order, please contact us at [your support email] and we'll be happy to help.
7. Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at [your support email] — we'll do our best to update it before the order ships, but we cannot guarantee changes once an order has been dispatched.
8. Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us , tell us your order number and photos (if damaged), so we can resolve the issue as quickly as possible.
9. Multiple Items in One Order
If you order multiple items, they may ship separately and arrive in different packages depending on stock location and carrier availability. You will receive tracking information for each shipment.
10. Contact Us
If you have any questions about your shipment, please reach out to us at:
Email: rynovasupport@gmail.com Store name: RYNOVA